It seems that everybody at one time or another has met someone who might be described as a “natural born” salesperson. As human beings, we tend to stereotype people in our minds and label them as having an ability which is unique to that individual. But the reality about sales and working with customers is [...]

I recently called a large national bank to get some information about my account. Before even speaking with a human being, I was prompted to enter two personal pieces of ID into the phone. When I finally reached a representative, I had to answer another two personal questions. Now, I understand the security issues associated [...]